Refund, Return & Exchange Policy

Refund, Return & Exchange Policy

At Closet 24, we take every effort to ensure that your order is carefully packed and delivered in good condition. Please read the following policy carefully before placing your order.

1. Parcel Opening Video — Mandatory

For any complaint regarding a damaged, defective, or incorrect product, customers must record a complete parcel opening/unboxing video.

The video must:

  • Start before opening the parcel.

  • Clearly show the package, shipping label, and order details.

  • Continue continuously until the product is completely unboxed.

  • Be recorded without any pause, cut, edit, or interruption.

A valid and complete unboxing video is mandatory for all exchange requests. Requests without a valid unboxing video may not be accepted.

2. Delivery Timeline

The estimated delivery timeline for all orders is 10–14 days from the date of order confirmation.

Delivery timelines may vary depending on the courier service, location, unforeseen circumstances, or other factors beyond our control.

3. No Returns or Refunds

Closet 24 does not accept returns or provide refunds for products once an order has been confirmed or delivered.

Refunds will not be provided for reasons including, but not limited to:

  • Change of mind

  • Incorrect size selection by the customer

  • Colour preference

  • Personal preference

  • Product no longer required

4. Exchange Policy

Exchange is available only for products that are received damaged, defective, or incorrect, subject to verification and approval by Closet 24.

To request an exchange, customers must provide:

  • Order ID

  • Clear photographs/videos of the product and packaging, if requested

  • A complete and valid unboxing video recorded continuously from the beginning of the parcel opening

All exchange requests are subject to verification. Closet 24 reserves the right to reject requests that do not meet the requirements of this policy.

5. No Refunds for Approved Exchanges

Even where an exchange request is approved, no cash, bank, UPI, card, or other monetary refund will be provided.

The approved resolution will be limited to a replacement/exchange of the eligible product.

6. Replacement Delivery Timeline

Once an exchange request has been approved and the returned product has been received and verified by Closet 24, the replacement product will be dispatched/delivered within approximately 7–12 working days.

The actual delivery time may vary depending on the delivery location and courier service.

7. Order Cancellation & Modification

Once an order has been confirmed, it cannot be cancelled or modified.

Customers are requested to carefully verify their product selection, size, colour, quantity, shipping address, and other order details before completing their purchase.

8. Exchange Shipping Charges

For an approved exchange, the return courier charges must be borne and arranged by the customer.

Closet 24 will not reimburse or cover return shipping/courier charges unless specifically agreed otherwise in writing.

9. Exchange Process

If you receive a damaged, defective, or incorrect product:

  1. Keep the product and original packaging safely.

  2. Record a complete, uninterrupted unboxing video.

  3. Contact Closet 24 with your Order ID and the required evidence.

  4. Wait for our verification and approval.

  5. If approved, arrange the return shipment as instructed.

  6. Once the returned product is received and verified, the replacement will be processed.

10. Important Note

By placing an order with Closet 24, you acknowledge and agree to the terms of this Refund, Return & Exchange Policy.

Closet 24 reserves the right to verify every exchange request and determine eligibility based on the condition of the product, supporting evidence, and the terms stated above.

For exchange related queries, please contact our customer support team (closet24.in@gmail.com) with your Order ID.